Privacy Policy

Background

LGSE Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website, https://www.lgse.co.uk (“Our Site”), and will only collect and use personal data in ways that are described in this Privacy Policy, and in a way that is consistent with our obligations and your rights under the law.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

• Account — an account required to access and/or use certain areas and features of Our Site.
• Cookie — a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in How Do You Use Cookies? below.
• Cookie Law — the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR).

Information About Us

Our Site is owned and operated by LGSE Limited, a limited company registered in England under company number 07703178.

• Registered address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
• Data Protection Officer: Lisimba Gilkes.
• Email: data@lgse.co.uk

What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. It includes obvious information such as your name and contact details, as well as identification numbers, electronic location data, and other online identifiers.

What Are My Rights?

Under the Data Protection Legislation, you have the right to be informed, access, rectification, erasure, restriction, objection, withdraw consent (where processing is based on consent), and data portability. You also have rights in relation to automated decision-making and profiling (we do not use your personal data in this way). You may lodge a complaint with the Information Commissioner’s Office (ICO). We would welcome the opportunity to resolve your concerns first—please contact us using the details in How Do I Contact You?.

What Data Do You Collect and How?

We collect data only when you use the contact form on Our Site. This may include:

• Name
• Email address
• Company name and role
• Project details (type, help needed, challenges, risks, completion date, budget)
• Technical information such as IP address (captured automatically when submitting the form)

We do not collect special category data, data about children, or criminal offence data.

How Do You Use My Personal Data?

We use your personal data to respond to your enquiry and to provide you with a proposal or quote for your project. The lawful basis is legitimate interests—it is necessary for responding to business enquiries and managing potential client relationships.

Where permitted by law and with your permission where required, we may also use your personal data for marketing purposes (e.g. emailing you information relevant to your enquiry). You can opt out at any time using the unsubscribe link in our emails.

How Long Will You Keep My Personal Data?

We retain contact form data for up to 12 months after our last correspondence with you, unless a longer period is required for legal, accounting, or record-keeping purposes. After this period, your personal data will be securely deleted.

How and Where Do You Store or Transfer My Personal Data?

We store personal data securely in the United Kingdom, protected under the UK GDPR. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse, and limit access to those with a legitimate need to know.

Do You Share My Personal Data?

We do not sell your personal data. We may share data where required by law or to operate Our Site (e.g., analytics service providers processing anonymised/aggregated usage data). Specifically, we use Google Analytics and PostHog to understand how our site is used and to improve user experience. If data is transferred outside the UK by these providers, they apply appropriate safeguards in line with data protection law.

How Can I Control My Personal Data?

You can manage cookies in your browser settings. You can also opt out of our marketing emails at any time by using the unsubscribe link included in those emails. Additional cookie information is available in our Cookie Policy.

How Can I Access My Personal Data?

You can request a copy of your personal data (a “subject access request”) by emailing data@lgse.co.uk. We will respond within one month. If your request is complex, we may need up to three months and will keep you informed.

How Do You Use Cookies?

Our Site uses first-party and third-party cookies. First-party cookies help us remember your preferences (e.g., cookie consent). Third-party cookies from analytics providers (Google Analytics and PostHog) help us understand site usage and improve Our Site. You can refuse non-essential cookies via your browser settings; some features may not function as intended without them.

You can delete cookies at any time in your browser. Doing so may remove preferences and require you to re-consent.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection (including subject access requests), please use:

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. Any updates will be published on this page. Please check back regularly to stay informed.